Orlando Magical Rides payment policy
It is your responsibility to notify Orlando Magical Rides by email of any discrepancies in your reservation. A deposit of $30 is required at the time of booking. Final payment is due 48 hours prior to travel. and will be processed to the credit card on file. If you must cancel, a refund minus the $10 cancellation processessing fee will be issued up to 48 hours prior to travel. Within 48 hours there will be no refund.
Communication is key
By providing an email address or phone number you are giving Orlando Magical Rides consent to contact you by email, phone or text. Orlando Magical Rides will not share your private information to any third party entities.
Please text/call us immediately if your flight is changed or cancelled, to make sure we can still accommodate you. On the date of your ride airport pickup your driver will text you upon landing. Please deplane and make your way to baggage claim. We allow time for restroom breaks & stroller pick-ups. If you will require additional time before your pickup please notify us in advance. There are additional fees incurred that we must pass along if we are parked too long. Additional fees begin 45 minutes after your flight has landed. For non airport pickup you must be ready to depart at the prescheduled time. We will allow you 5-minute grace period. Additional charge of $10 per 10 minutes will be applied after that.
We reserve the right to charge you wait time and additional airport parking if your bags do not make it on the flight and you must fill out paperwork at the baggage claim. We WILL NOT charge you wait time if your flight is delayed for any reason.
**Flight delays are out of our control and affect the rest of our schedule. We do our best to stay on schedule and always communicate if there is going to be a slight delay. In the event your driver is delayed you can proceed to level one (car rental area) and find a nice area to sit. Your driver will be inside to meet you as quickly as possible.
Damage Resulting from Your Act: You are responsible for any damage caused to the vehicle by your party. In the event that the vehicle becomes damaged, you agree to pay for all costs associated with returning the vehicle to normal working condition. In the event the vehicle needs to be cleaned due to sickness or a bathroom accident there is a minimum $135 fee. This includes compensating Orlando Magical Rides, LLC for any lost revenue during the time the vehicle is out of service.
It is the customer’s responsibility to install/re-install and inspect any child seats that are used from Orlando Magical Rides, LLC. Orlando Magical Rides, LLC drivers will NOT install any child seats due to liability issues.
WAIVER OF LAWSUIT/LIABILITY. — I hereby forever release and waive my right to bring suit against Orlando Magical Rides, LLC and its owners, officers, directors, managers, officials, trustees, agents, employees, independent contractors or other representatives. I understand that this waiver means I give up my right to bring any claims including for personal injuries, death, disease or property losses, or any other loss, including but not limited to claims of negligence and give up any claim I may have to seek damages, whether known or unknown, foreseen or unforeseen. This includes any connection with exposure, infection, and/or spread of COVID-19 related to utilizing Orlando Magical Rides, LLC’s services.
By accessing and adding/confirming your credit card information you are hereby authorizing Orlando Magical Rides, LLC to charge your card for services rendered.
