Once a deposit has been made there will be a $10 credit card processing fee on all refunds.
Once final payment has been made there is no refund
In lieu of forfeiting their fare, the guest can instead elect to use the amount already paid as credit for a future ride within the next 365 days.
It is your responsibility to notify Orlando Magical Rides by email or by the emergency contact number provided to you on your reminder text 2 days prior to your ride of any discrepancies in your reservation.
Due to us having a full schedule on a daily basis, it is expected that your entire party is ready for your hotel pick up at the time scheduled. Any delays in your entire party meeting your driver can risk them being late to their next guest, and creates a domino effect for the rest of the day.
We ask that your entire party, along with all luggage, is ready to depart at the scheduled time on your reservation. We will allow a 5 minute grace period beyond the scheduled time.
If your entire party is not there to meet your driver at that time, we reserve the right to send your driver to their next ride and your fare will be forfeited with no refund. In the event your driver does has availability in their schedule to wait (at the discretion of the dispatcher), there is a $15 charge per 15 minutes with a maximum of 30 minutes.
Please deplane and make your way to baggage claim in a timely manner. We do allow time for restroom breaks and stroller pick ups.
You should meet your driver at baggage claim no more than 45 minutes after your flight lands. If you believe you will need longer than that, it is your responsibility to let us know in advance so we can schedule your driver later. If you are delayed beyond 45 minutes from your reserved time slot, there will be an additional fee of $15 per 15 minutes added to your reservation.
We do track flights to best serve you. Should your flight arrive early, we will try in good faith to get a vehicle dispatched to your location to accommodate the earlier arrival. If that is not possible, we will keep your original scheduled time. .
If your flight changes (same day) or is unfortunately delayed, it is your responsibility to immediately notify us via text or call at the number provided in your Reservation Reminder text 2 days prior to your ride and/or email us at [email protected]
We will do whatever we can to try and accommodate your delayed flight, but that will not always be possible depending on the other rides already committed to that day at or around that time. If your arriving flight was changed to a later time and we cannot accommodate you, we will request that you keep your original time as we are still able to get you at the airport at the time we originally committed to.
If your arrival is delayed and ends up falling between our late night/early morning hours of 10pm to 7am (EST), the $25 late night/early morning fee will automatically be applied to your reservation.
If your flight changes prior to your scheduled ride, it is your responsibility to immediately notify us via text or call at the number provided in your Reservation Reminder text 2 days prior to your ride. You can also email us at [email protected] but the number is reserved for emergencies (such as flight delays).
We will do whatever we can to try and accommodate your new flight time, but that will not always be possible depending on the other rides already committed to that day at or around that time. If your departing flight was changed to a later time and we cannot accommodate picking you up, we will request that you keep your original time as we are still able to get you to the airport at the time we originally committed to.
If you do not see or hear from our driver by the time you get to baggage claim, you MUST call/text us immediately so we can locate the driver for you. DO NOT depart the airport if you are unable to find the driver. You will be charged full 1-way fare if you fail to notify us that you departed the airport without one of our drivers.
We understand the frustration that comes with an airline losing your luggage. We will do our best to accommodate you during that stressful time while you work with the Lost Baggage Office at the airport. If time becomes excessive, we reserve the right to charge you a wait time at $15 per every 15 minutes as well as additional airport parking
To avoid confusion, after coming out of customs, please follow all signs for Ground Transportation. This applies to Terminals A,B,and C at MCO. Ground Transportation is on level 1. Please only head there after you have gone through customs and have all of your belongings.
For all international guests, our team and drivers will communicate with you through WhatsApp
