It is your responsibility to review all details on your confirmation including your contact information. We will communicate with you by phone and we must have the correct number
You can submit your ride request at any time on our website, orlandomagicalrides.com.
- When do you approve pending reservations?
We start approving reservations on the first of every month for the current month plus the next two months. The schedule is gone through day by day, and in the order the requests were submitted.
- Are prices one way and does the price include gratuity?
Yes, our prices are one way. Prices are per vehicle and not per person. Our prices do not reflect gratuity for your driver. They work hard to make sure you are picked up on time, luggage is loaded, and you arrive safely at your destination. Please remember to show them your appreciation
- What is customary for gratuity?
18-20% is standard and customary
A deposit of $30 per reservation is automatically processed at time of confirmation. Final payment will be automatically processed 2 days prior to date of travel
Once a deposit has been made, there is a $10 card processing fee on all refunds. Once final payment has been made, there are no refunds. You can use the amount paid as a credit on your account to be used for future travel up to 1 year from original travel date
When you land, you will have a text from your driver, so please make sure your phone is on and off airplane mode. If you are an international guest, your driver will communicate to you through WhatsApp so please make sure you have that downloaded on your phone prior to travel.
Please respond to the text from your driver so they are aware you are in communication with them. You must communicate with your driver. They will not proceed into the terminal until they hear from you.
Your driver will meet you at your flight’s baggage claim carousel complimentary.
Proceed to baggage claim and your driver will advise you where they will meet you. Do not go outside the airport. You will be met inside.
We do offer an upgraded “Meet and Greet” package where your driver will proceed to the bottom of the escalator at MCO that leads into baggage claim level and meet you there and personally escort you to your flight’s baggage claim carousel
- How quickly do I need to meet my driver once I am off the plane?
You should meet your driver in baggage claim no more than 45 minutes after your flight lands. If you feel that you will need longer than that, please let us know in advance so we can schedule your driver to arrive later.
We believe, through experience, that 45 minutes gives you ample time to deplane, make a restroom stop, and take the terminal tram to the main terminal at MCO and take the short walk from tram to escalator down to baggage claim. If you are delayed meeting your driver within that 45 minute window, there will be an additional fee of $15 per every 30 minutes added to your reservation
- What happens if my flight is delayed?
We monitor your flights to best serve you. If you know in advance that your flight is delayed, please send us a message at
[email protected]. We will adjust and make arrangements to pick you up. If your new flight delay pushes your flight to land after 10pm, our late night hours fee of $25 will automatically be added to your reservation and charged to card on file
- What happens if my flight lands early?
We plan for your driver to arrive at the airport at your flight’s original landing time. If we see your flight will land early, we will make every effort to adjust our schedule and have a driver there for you. If we are unable to have a driver rescheduled to arrive earlier than expected, you may have a short wait time for a driver to get to you OR your original reservation pick up time will still be honored.
Hotel pick ups will happen in front of the main lobby of your resort.
We ask that your entire party is in the vehicle and ready to depart from your resort at your scheduled time. We will allow a 5 minute grace period beyond your scheduled pick up time at hotels. If your entire party is not there to meet your driver, we reserve the right to charge $15 for each 15 minute increment after your scheduled pick up time, up to 30 minutes. If your entire party is not ready for pick up 30 minutes after your scheduled time, your driver will be sent to their next ride and your fare will be forfeited.
Yes! We take child safety very seriously. We offer Contender Slim convertible car seats that can be either rear facing or forward facing. Our boosters are backless seats.
Our guests are responsible for verifying the proper installation on our child seats. Our drivers are trained in child seat safety, but Orlando Magical Rides gives the responsibility for the guest to ensure the seat is installed correctly and their child is properly buckled up.
Florida State Law states any child 5 years old and younger must be in the appropriate child safety seat. The driver will not proceed with your ride and has the right to refuse service if all children 5 and under are not in the child safety seat and remain there during the duration of your ride.
Additional fees apply to any excessive mess in the vehicle that requires detailed cleaning before that vehicle is sent to meet their next guest. This includes any bodily fluid and/or vomit
For items lost or left behind in our vehicles, if found, can be shipped to you for a fee of $25 plus shipping
